Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.

Pre-orders

When you purchase a pre-order, you are purchasing a title not yet available for delivery. The expected publication and dispatch date is listed in the product description.Pre-orders are offered at a discount in exchange for full payment at the time of ordering. We are committed to the listed publication date. In the unlikely event of an unavoidable delay, we reserve the right to amend the dispatch date once, by a maximum of 30 days. You will be notified immediately if this occurs. If you wish to cancel your pre-order before the order has been fulfilled and dispatched, you are entitled to a full refund. Once the order has been dispatched, our standard returns policy applies.

Your statutory rights are not affected by this policy.

Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.